Privacy Policy

Thank you for visiting Hotel The Premium (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you access or use our website https://hoteltheprimium.com/ (“Website”), make bookings, or interact with us online.

By using our Website and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our Website or make a reservation:

Personal Identification Information

• Full name
• Email address
• Phone number
• Postal address
• Payment details (e.g., credit/debit card information)
• Government-issued ID details if required for check-in or legal compliance

Booking and Stay Details

• Arrival & departure dates
• Number of guests
• Room preferences and special requests

Website Usage Information

• IP address
• Browser type and settings
• Device information
• Pages visited and navigation behavior

Communication Information

• Messages and inquiries you send through forms or email

Some of this information is collected directly from you when you enter data on the Website, and some is collected automatically when you use the Website (e.g., cookies and analytics).

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your room bookings
• To communicate booking confirmations, updates, and reminders
• To provide customer support and respond to inquiries
• To personalize and improve your experience on our Website
• To send promotional offers, newsletters, or marketing (with your consent where required)
• To analyze and improve our services, Website performance, and security
• To comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Website. Cookies help us:

• Remember preferences and user settings
• Analyze Website performance and usage
• Tailor content and functionality to improve user experience

You can control cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of the Website.

4. Disclosure of Personal Information

We may share your information with:

• Third-party service providers who help us operate our Website and provide services (e.g., payment processors, analytics tools)
• Hotels or partners involved in fulfilling your booking
• Legal authorities when required by law or to protect our rights

We require all third parties to implement appropriate safeguards to protect your personal data.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• The right to access and update your information
• The right to correct inaccurate data
• The right to request deletion of your information
• The right to restrict or object to certain processing
• The right to withdraw consent (to the extent legally applicable)

To exercise any rights, please contact us using the contact details below.

7. Children’s Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

8. International Data Transfers

Your information may be processed and stored in locations outside your country of residence. By using our Website, you consent to the transfer and processing of your data in countries that may have different data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

By using our Website, you acknowledge that you have read and understood this Privacy Policy.